Refund and Return Policy

Refund and Return Policy

Thank you for visiting our store! We are committed to providing you with high-quality products and services. To ensure your shopping experience, please read the following refund and return policy carefully.

I. Refund and Return Conditions

  • Product Quality Issues: If the product you received has quality issues, please contact us within 7 days of receiving the product and provide relevant photos or video evidence. After verification, we will process a full refund or exchange for you and cover the return shipping costs.

  • Product Not as Described: If the product you received significantly differs from the website description, please contact us within 7 days of receiving the product and provide relevant photos or video evidence. After verification, we will process a full refund or exchange for you and cover the return shipping costs.

  • Non-Quality Related Returns/Exchanges: If you need to return or exchange a product for personal reasons (e.g., dislike, unsuitable, etc.), please contact us within 7 days of receiving the product and ensure the product is undamaged, unused, in its original packaging, and includes all accessories. After verification, we will process a return or exchange for you, but you will be responsible for the return shipping costs.

II. The Following Situations Are Not Eligible for Refunds or Returns:

  • Exceeding the 7-day return/exchange period.

  • Product has been used, damaged, or is missing original packaging or accessories.

  • Product is not from our store.

  • Product damage caused by the customer.

III. Refund Process

  • Please contact our customer service team, explain the reason for the refund, and provide relevant evidence.

  • We will verify the situation and inform you of the refund method.

  • The refund will be processed within 7 business days after receiving the returned product and confirming its condition.

IV. Return Process

  • Please contact our customer service team, explain the reason for the return, and provide relevant evidence.

  • We will provide you with the return address and instructions.

  • Please return the product along with its original packaging, accessories, invoice, etc.

  • We will process your refund or exchange within 7 business days after receiving the returned product and confirming its condition.

V. Contact Us

If you have any questions about the refund and return policy, please contact us via:

Thank you for your support!

Please Note:

  • This policy applies only to products sold in our store.

  • Our store reserves the final interpretation rights of this policy.